Process Assessment & Redesign
The Problem We Solve
Most procurement processes weren't designed—they accumulated or amassed through acquisition. A step was added when something went wrong, an approval layer got bolted on after an audit, a workaround became permanent because it was faster than fixing the real issue. Over time you're left with a purchasing process that's slow, inconsistent, and impossible to see into. Requests stall in inboxes, the same information gets rekeyed three times, approvals bottleneck on one or two people, and spend happens outside the system entirely because going around the process is easier than going through it.
The cost shows up everywhere: long purchasing cycles that frustrate internal teams, maverick spend that erodes negotiated savings, duplicated effort, compliance gaps, and a finance team that can't answer basic questions about what's been committed.
What we do
Your procurement process as a system needs to be understood before it's changed. The assessment and redesign engagement works in three phases:
1. Map it as it actually is. We document your purchase-to-pay workflow end to end—from the moment a need is identified through requisition, approval, sourcing, PO issuance, receipt, and payment. We follow the real path, not the one in the policy manual, including the workarounds and shadow processes people have built to get things done.
2. Find where it breaks. With the current state mapped, we pinpoint the specific points where time, money, and control leak out: redundant approvals, unclear ownership, manual handoffs, rekeyed data, missing controls, and the steps that add delay without adding value. We quantify the impact wherever the data allows, so priorities are driven by cost and cycle-time, not opinion.
Developing Process Documentation
Process Development & Implementation
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Baseline Assessment
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SIPOC
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Install Best Practice
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Esablish Process Workflow
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Output Controlled Process Document
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Conduct Training
3. Rebuild it to work. We redesign the intake, approval, and PO processes around how your business actually operates—right-sizing approval thresholds, clarifying ownership at each stage, standardizing intake so requests arrive complete, and removing the steps that exist only out of habit. The result is a documented, streamlined process your team can actually follow, with the controls you need and none of the friction you don't.